1malaysia Privacy Policy — Protecting Your Data

Your privacy is our priority. This Privacy Policy explains how 1malaysia collects, uses, stores, and protects your personal information when you use our platform. Please read this document carefully before registering or using any of our services.

Effective Date: 1 January 2026

Information We Collect

When you register or use the 1malaysia platform, we collect various types of information to ensure a safe and seamless experience. The categories of information collected are as follows:

Account Information: Full name, email address, phone number, date of birth, and login credentials provided during registration.
Payment Information: Transaction details in Malaysian Ringgit (RM), payment methods used (such as bank transfer, TNG, FPX), and deposit and withdrawal records. We do not store credit card numbers directly.
Device & Browser Information: IP address, browser type, operating system, screen resolution, and other technical data collected automatically when you visit our platform.
Usage Data: Pages visited, games played, session duration, betting history, and interactions with platform features.
Cookies: Small data files stored on your device to enhance your browsing experience, maintain login sessions, and understand usage patterns.

How We Use Your Information

Information collected by 1malaysia is used for the following legitimate and responsible purposes:

Processing account registration, login, and user identity verification.
Facilitating financial transactions, including deposits and withdrawals in MYR.
Providing responsive customer support and assisting with account-related issues.
Complying with legal requirements, including anti-money laundering obligations and age verification.
Sending account-related notifications, relevant promotions, and service updates.
Analyses usage patterns to improve product quality and the overall user experience.
Detecting and preventing fraudulent activity, misuse, or security threats against the platform.

1malaysia will not use your data for third-party marketing purposes without your explicit consent.

Cookies & Tracking

The 1malaysia platform uses cookies and similar tracking technologies to enhance functionality and the user experience. There are three main types of cookies we use:

Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
Performance Cookies: Collects information on how users interact with the platform to help us identify and improve areas that need attention.
Functional Cookies: Saves user preferences such as interface language and display settings for a smoother experience on return visits.

You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the 1malaysia platform.

Data Storage, Security & Sharing

Data Storage & Security

All 1malaysia user data is stored on secure servers protected by SSL/TLS encryption. We enforce strict internal access controls to ensure that only authorised personnel can access user information for legitimate operational purposes. Your data is retained for as long as your account remains active or as required to meet our legal obligations.

Upon account closure, we retain transaction records and essential data for the period prescribed under Malaysian laws on consumer protection and anti-money laundering, after which the data is securely deleted.

Sharing with Third Parties

1malaysia does not sell or rent users' personal data to third parties for commercial purposes. However, we may share necessary information with:

Payment processors and banking partners that facilitate secure MYR transactions.
Technology service providers who assist us in operating and maintaining the platform.
Regulatory authorities or law enforcement agencies where required under Malaysian law.

All third parties we work with are bound by confidentiality agreements and are only permitted to process user data in accordance with our instructions and for the purposes we specify.

Your Rights & How to Contact Us

User Rights

As a 1malaysia user, you have the following rights regarding your personal data:

Right of Access: You may request a copy of the personal information we hold about you at any time.
Right to Rectification: You can update or correct any inaccurate information through your account settings or by contacting our support team.
Right to Erasure: You may request the deletion of your account and personal data, subject to any applicable legal record-keeping requirements.
Right to Object to Marketing: You can opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

Privacy Policy Updates

1malaysia reserves the right to update this Privacy Policy from time to time. Any material changes will be clearly displayed on our platform along with the new effective date. Continued use of the platform after that date constitutes your acceptance of the updated policy.

Contact Us

For any enquiries, requests, or complaints relating to this privacy policy, please reach out to our team by email at [email protected]. We are committed to responding to privacy enquiries within 5 business days. You are also welcome to visit the frequently asked questions us for more information on how we handle user data.

Your Data is Protected — Bet with Peace of Mind

Create an account with 1malaysia and enjoy a platform built with the security and privacy of Malaysian users at its core.